We ship worldwide! Some bulky items may require special arrangements for international delivery outside the United States. For assistance, please contact us at info@serholtcollection.com. For more details, visit our Shipping Policy. Please note, the list of bulky items may not include the latest products. https://serholtcollection.com/policies/shipping-policy, but it may not include the latest products.

We offer free ground shipping for orders over $100 within the contiguous United States. Free shipping applies to FedEx Ground or FedEx Ground Freight, which takes 3 to 5 business days. Faster shipping or in-home delivery options are available for an additional fee.

Note: Low Plinths, which weigh over 200 lbs and ship in wooden crates, require in-home delivery. Orders are shipped via FedEx and may take up to 3 additional business days for processing, especially during weekends or holidays.

FedEx shipping options:
• FedEx Ground: 3 to 5 days
• FedEx 2 Day: 2 days
• FedEx Standard Overnight: 1 day (not available in Hawaii or Alaska)

Delays may occur due to high seasonal demand or transit issues beyond our control.

Orders to Canada ship via FedEx or DHL. Allow up to 3 additional business days for processing.

Shipping options:
• FedEx Ground International: 10 days (flat $50 fee for orders under $500, 10% fee for orders over $500)
• DHL International Express: 3 days (includes a $250 processing fee)

Bulky items cannot be shipped to Canada from our store unless you arrange for a customs broker. For assistance, contact info@serholtcollection.com or check our Store Locator at https://serholtcollection.com/pages/store-locator.

Pre-order and back-order products are available for purchase even if they're temporarily out of stock or expected to arrive in the future. Availability dates are listed on product pages, but delays may occur.

Key details:
• Your payment is charged at the time of purchase.
• Orders can be canceled for a full refund before they ship.

If you have questions about your order status, email us at info@serholtcollection.com.

Shipping costs are based on item weight, shipping method, and destination. Additional fees for duties, taxes, or handling may apply for Canadian or Latin American orders. Free ground shipping is available for U.S. orders over $100 in the contiguous United States. This offer applies to FedEx Ground or Home Delivery methods.

Furniture orders often require special handling due to size and weight. Standard shipping includes curbside delivery only and does not include delivery to a specific room, packaging removal, or assembly.

White-glove service is available for an additional cost:
• $199: Room of choice + packaging removal
• $249: Room of choice + packaging removal + assembly

Low Plinths (weighing over 200 lbs) ship in wooden crates and require white-glove service. Bulky furniture items may take longer to process and ship. For Canadian customers, bulky furniture cannot be shipped directly from our store. Check with local retailers for options.

If you need further assistance, email us at info@serholtcollection.com.

Shipments within the continental US are approximately 1-5 business days. Shipments to Canada are approximately 7-9 business days.

We have cross-docking locations in New Jersey and Houston where we ship made-to-order items from Europe and North America, respectively. Accessories and lighting ship from our warehouse in Sturtevant, WI.

Most items can be returned within 30 days of delivery for a full refund. Items must be in their original condition and packaging. Please note:

• Returns are only accepted for items purchased directly from serholtcollection.com
• Items bought from other retailers must follow their return policies
• Shipping costs are non-refundable
• Some items like oversized furniture cannot be returned

To initiate a return:

1. Email info@serholtcollection.com with your order number
2. Wait for our team to provide a Return Authorization (RMA) number
3. Package your item securely in its original packaging
4. Ship the item back using a trackable method

Important: Do not ship any returns without first obtaining an RMA number.

The following items cannot be returned:

• Oversized or bulky furniture items
• Made-to-order or custom pieces
• Items marked as final sale
• Used or assembled items
• Items without original packaging

For a complete list of non-returnable items, visit https://serholtcollection.com/policies/refund-policy.

Once we receive your return at our warehouse:

1. We'll inspect the item within 1-2 business days
2. If approved, we'll process your refund immediately
3. Your bank may take 5-10 business days to post the refund

You'll receive an email confirmation when your refund is processed. Contact info@serholtcollection.com if you haven't received your refund after 10 business days.

No, customers are responsible for return shipping costs and arranging their own return shipping. We recommend:

• Using a trackable shipping method
• Insuring valuable items
• Keeping your tracking number for reference

This helps ensure your return reaches our warehouse safely and allows you to monitor its progress.

For in-stock items:

• Orders can be cancelled within 24 hours of placement
• Cancellation must be requested before the item ships
• Email info@serholtcollection.com to request cancellation

For made-to-order items:

• No cancellations are accepted
• These orders are final sale

If your order has already shipped, you'll need to follow our return process instead.

No, for security reasons, refunds must be processed to the original payment method used for the purchase. This applies to all credit cards, debit cards, and other payment methods.

All returns must be:

• In original, unused condition
• Unassembled and complete with all parts
• In original packaging
• Free from damage, marks, or signs of use
• Include all original tags and documentation

Items that don't meet these conditions may be rejected or subject to a restocking fee.

We accept the following payment methods:

Credit/Debit Cards:
• Visa
• MasterCard
• American Express
• Discover
• JCB
• Diner's Club

Digital Payments:
• Paypal
• Shop Pay
• Apple Pay
• Google Pay

Your payment will be processed immediately at checkout. This includes:

• In-stock items
• Pre-orders
• Back-ordered items
• Made-to-order furniture

For orders containing multiple items, your card will be charged for the full amount even if some items ship later.

Affirm is our financing partner that allows you to split your purchase into monthly payments. Here's how it works:

1. Select Affirm at checkout
2. Complete Affirm's simple application process
3. Choose your payment plan (3, 6, or 12 months)
4. We'll ship your order once Affirm approves and pays for your purchase

Important notes:
• Affirm performs a soft credit check that won't affect your credit score
• Interest rates range from 0-30% APR based on credit approval
• No hidden fees or prepayment penalties

Learn more at https://www.affirm.com/

If your payment is declined, please:

1. Verify your card information is entered correctly
2. Ensure you have sufficient funds available
3. Check with your bank for any authorization holds
4. Try a different payment method

For persistent issues, contact your bank or email us at info@serholtcollection.com for assistance.

No, for security reasons all orders must be placed through our website at serholtcollection.com. Our secure checkout process ensures your payment information is protected.

If you need assistance with placing an order, please email us at info@serholtcollection.com and we'll be happy to guide you through the process.